HELP! Has anyone done business with Surehatch Incubators? Fraudulent?

Discussion in 'Incubating & Hatching Eggs' started by bramblebrae, May 8, 2009.

  1. bramblebrae

    bramblebrae Out Of The Brooder

    Jan 4, 2009
    Ridgefield, WA
    Help everyone! I placed an order with Surehatch Incubators for a Hova Bator 1588, egg turner and candler, calling the phone number on their website. I used my debit/credit card and was told my total with shipping is $190. I did not go through PayPal. Next day I received an email from "PayPal" with a receipt for the correct dollar amount agreed to Surehatch - with my name and street address misspelled. Suspicious, I checked with PayPal and they said it was a phishing email. It looked just like a real email from PayPal except for my name and street being misspelled - and all the info on Surehatch appeared correct on it.

    So, I need to know ASAP if people have done business with this company, and if so what their experience was. They appear to sell Hova Bator and Sportsman incubators, along with others. I have yet to hear back from Surehatch, this is a little scary. Yes I have been talking to my bankcard company and they know.

    Last edited: May 8, 2009
  2. Mahonri

    Mahonri Urban Desert Chicken Enthusiast Premium Member

    May 14, 2008
    North Phoenix
    My Coop
    I'd try and talk to a person.

    I've never heard of this company.
  3. jnjross

    jnjross Chillin' With My Peeps

    Apr 3, 2008
    edwards, ms
    it's a small time dealer, did you recieve a paypal "your order has been shipped" email with a tracking#?

    i know they sell a missyprissy bator knockoff for $100!! [​IMG]

    nevermind i see they removed it [​IMG] after we called them out

    people here tryed to order from them in the past a were told they are not in he us, even thou the site list several us cities , watch your account very close!!!!
    Last edited: May 8, 2009
  4. saddina

    saddina Internally Deranged

    May 2, 2009
    Desert, CA
    You should run your virus check while you're at it, to make sure you don't have a keystroke logging malware. There's a free one called "seek & destroy" that will scan for all sorts of computer cooties.
  5. ChooksChick

    ChooksChick BeakHouse's Mad Chicken Scientist

    Aug 17, 2008
    Larry, KS
    My Coop
    It's Spybot Search & Destroy, and you can get it from

    It's the best shareware for malware, and if you like it, donate- this guy is dedicated to keeping it free and powerful, but I think he should be paid if you use it.

    Also, you can get AVG for free if you dig around for it. That's a good antivirus product.

    Best of luck with the 'bator!
  6. bramblebrae

    bramblebrae Out Of The Brooder

    Jan 4, 2009
    Ridgefield, WA
    Again - has anyone actually made a purchase from Surehatch?

    The virus protection and spyware is moot (and yes I have both)- I made this purchase over my cell phone, not via the internet.
  7. bramblebrae

    bramblebrae Out Of The Brooder

    Jan 4, 2009
    Ridgefield, WA
    Update -

    It would appear that all is okay. Was able to verify with GQF that Surehatch is one of their distributors. Spoke to individual at Surehatch again and got a little more info - they use something like virtual terminal, and they also use Paypal - but he indicated he had not emailed me anything, so still unsure where the emails were generated or by whom. Also heard from a forum user who has had a successful transaction with them, so I think all is okay. I asked my credit card company to keep a general alert on my card so they will be scrutinizing any purchases more, in case my # gets used by someone else. Anyway - thank you for your replies. The invisibility and anonymity of the internet is a blessing and a curse, at times. Unfortunate that we have to be so careful about security.

    Again - thank you to those who replied. Andy
  8. Goose and Fig

    Goose and Fig Grateful Geese

    Apr 19, 2009
    Fall Creek Falls TN
    At least once a month I get an email from "paypal" referring to a purchase from a seller that I actually have bought things from- but the wrong item. They sure look real! I forward them all to [email protected]. Every time I do it- paypal gets back to me within a day verifying that it was phishing. They are really good about that.

    Best of luck with your new bator!

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