help my incubator lids cracked! what do i do?

[Mark kim]

hi i received a brinsea mini advance incubator yesterday from ups. I opened it today and i find that the lid has a crack. i bought it from http://www.bigappleherp.com. i sent a message to them but so far no reply... what do i do?

 

[The Sheriff]

Call them first and see what they will do. If they won't make it right call or email Brinsea. That's what I did and dealt with Rose who got it worked out in a hurry.

They will probably want to see a picture of the box to see if it was damaged during shipping. I sent a picture of the outer box as well as they one the unit came in. neither was damaged.

Good luck, I was in the exact same predicament three weeks ago with expensive eggs sitting and waiting.

Mary

 

[Akane]

One day isn't really long to wait. Let them have time to reply. Either they or you will have to file a damage claim with ups. Usually you then get a return label and once ups has confirmation of pickup the company sends the replacement out.

 

[Mark kim]

The company sent a new today and its on its way!