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help my incubator lids cracked! what do i do?

Discussion in 'Incubating & Hatching Eggs' started by Mark kim, Dec 4, 2009.

  1. Mark kim

    Mark kim In the Brooder

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    Oct 20, 2009
    Vaughan
    hi i received a brinsea mini advance incubator yesterday from ups. I opened it today and i find that the lid has a crack. i bought it from http://www.bigappleherp.com. i sent a message to them but so far no reply... what do i do?
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    Last edited: Dec 4, 2009

  2. The Sheriff

    The Sheriff Crowing

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    Jun 17, 2009
    Northern CA
    Call them first and see what they will do. If they won't make it right call or email Brinsea. That's what I did and dealt with Rose who got it worked out in a hurry.

    They will probably want to see a picture of the box to see if it was damaged during shipping. I sent a picture of the outer box as well as they one the unit came in. neither was damaged.

    Good luck, I was in the exact same predicament three weeks ago with expensive eggs sitting and waiting.

    Mary
     
  3. Akane

    Akane Crowing

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    Jun 15, 2008
    One day isn't really long to wait. Let them have time to reply. Either they or you will have to file a damage claim with ups. Usually you then get a return label and once ups has confirmation of pickup the company sends the replacement out.
     
  4. Mark kim

    Mark kim In the Brooder

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    Oct 20, 2009
    Vaughan
    The company sent a new today and its on its way! :)
     

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