Sorry to hear that you are having troubles similar to the ones I had. I was excited to get my tophatch, and upon assembling it and suspecting a glitch in the turner motor, and the thermostat, I called the Manufacturer (Houghton, Iowa). It is also (mine was) almost impossible to disassemble. I made an insulation blanket for it, which helped just a little initially, but then the light bulbs started to fry, just a few days into incubation. (you can usually survive a power outage, but not repeated failures in one hatch.)
While they were very nice, the factory rep would not take it back. I should have insisted, rather than give it a chance, as I lost two expensive hatches and a whole lot of the hatching season. The distributor finally did take it back, but I lost the expense of shipping both ways, and the eggs that I lost.
I love my Genesis, my old LG with turner and fan, AND, my new homemade bators (which run on light bulbs as heat sources, too). Your tophatch may be just fine, I sure hope so. It's a good concept. It's not a good bator to fill to capacity, especially if the log-jamming bothers you. A little space is good. Don't overly worry though about the eggs bunching up, help them if you need to. As they get a few days into hatching, they will assume the "downhill" position, and roll much easier.
Good luck, well, better luck, anyway!!
While they were very nice, the factory rep would not take it back. I should have insisted, rather than give it a chance, as I lost two expensive hatches and a whole lot of the hatching season. The distributor finally did take it back, but I lost the expense of shipping both ways, and the eggs that I lost.
I love my Genesis, my old LG with turner and fan, AND, my new homemade bators (which run on light bulbs as heat sources, too). Your tophatch may be just fine, I sure hope so. It's a good concept. It's not a good bator to fill to capacity, especially if the log-jamming bothers you. A little space is good. Don't overly worry though about the eggs bunching up, help them if you need to. As they get a few days into hatching, they will assume the "downhill" position, and roll much easier.
Good luck, well, better luck, anyway!!