Does your incubator have trays in the bottom for water?
The thing about water is that it doesn't matter how deep the water is, as it's the surface area being evaporated. So 'how much' is a hard question to answer depending on how your incubator is supposed to humidify. If you have shallow dishes or water areas, they may be drying up too fast and then dropping the humidity, so you'll have to make sure they are consistently full. If they are deep but with little surface area, maybe it's not evaporating at an appropriate rate.
I personally have a still-air incubator that seems to hold temp and humidity really well for me, but my problem is getting it UP to the right humidity. There is a plastic tray with shallow patterns in the bottom for water, but even with every last one of them filled my humidity tends to be around 35-40%. I ended up having to add a some soaked paper towels to the edges of the bator to increase humidity and close up 5 of the 7 air holes, and it sticks around 60% now. I have to open the incubator once daily to spray the duck eggs I have in the bator, so my air changes completely once a day, but the humidity snaps right back afterward because I spritz the paper towels too.
The reason some people add sponges or wet towels to the inside is because they are able to provide a ton of surface area without actual pools of water- plus you can set them on the same level as the eggs so the rising water particles are not all underneath the eggs. Often sponges are how people humidify home-made incubators, because water dishes can't be left in with chicks and bowls of water are sort of awkward.
I'm not sure how well circulated air bators are able to hold humidity, as I imagine they are pulling in air from the surroundings, which may or may not have much humidity. Your best bet is probably keeping it in a place that has a lot of control over temp, drafts, and air circulation.