How often did you check on them? Did you visit the facility prior to sending them to see for yourself the conditions they would be kept in?
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Oh I didn't see this until just now, but I agree, kinda. I think they were getting grain on the days she was there, but I don't think they ever had hay, and I don't think they were in a pasture with grass very often. When I picked up everything was muddy, but it's been flooding here. So I don't know how much access they had for grazing during the month. They could look worse, so I think they were fed some, but not even close to enough. And if I had someone's horses and was feeding them like I was suppose to and they were still dropping weight like this, I'd be calling the owner so we could find a different feed or check for ulcers or SOMETHING, she never once said anything about their weight. she didn't mention that June ripped her hair out or that they had a whole bunch of scrapes either.I agree, although I wonder if maybe because they're usually on pasture they weren't used to the grain and/or were stressed being in a new and weren't eating too? BUT. There is still absolutely no excuse because if that were the case, she should have called you and told you and asked what they like that she could add or something and/or she should have tried different foods etc.
But all that said, I don't even think it's that they weren't eating, I think she just didn't feed them nearly enough