What's your ambient humidity? I have 80-95% humidity living on the coast and running dry it never gets below 30%, in arid climates you may need to add a bit to keep it out of the 20s.Even while doing dry incubation? I wonder if my area is too dry for dry incubation.
A great tip I saw from another member was to place a folded paper towel in one corner below shelf liner towards the front of the incubator and then to put a dropper/pipette worth of water on the paper towel to help bring humidity back up quickly but not long term to spike humidity too high.
I have 80%+ hatch rates, my first 100% rate on quail the other day (first true dry incubation as well!) The biggest thing is consistency, minimizing swings in temp and humidity, as well as thorough cleaning and fumigation between hatches. Some factors are out of your hands, I always ask about diet of the breeding stock when I source eggs from other people, healthy birds have healthy eggs