I agree on the clean water thing, I would change their water any time it looked messed up with chick starter, even if it was an hour later. Especially the first week or two. Then I would also freshen their food and peck with my finger to get them to eat. Mine came from s and s poultry and to be honest, there never was any issue, even though they were hatched in a town a hour away on a freezing april day and I drove out there and picked them up just hatched, barely dry, put them in my coat, drove home and well, stopped by a friend's house first to show how CUTE they were, then drove home and set them up. Keep their brooder a little warmer than for chicks too. I have heard that helps. Make sure the water is not to hot by the heat lamp, or too far away from it. I scattered medicated start 'n grow all over the entire floor of the brooder in a really thin layer so no mater what they pecked at they were going to hit feed. Those poults were extremely hardy and quick right off from the start. After a week I separated them from the chicks because they were a lot sharper and quicker, lol. If you want some GOOD poults or eggs, buy from S and S poultry.