Unfortunately too many people go through this. When I volunteered with local crises help centers, I was shocked at how many hard working people were homeless, on aid, or couldn't even get aid. One head of a local shelter said to me " we are all just one day away from loosing everything" It infuriates me how many people blame the victims of such hardships and imply that they did not do everything they can to keep their homes and or credit.
I despise banks, I despise so much of our money now HAS To go through banks. I certainly don
t trust them.This is why I am building my house the way I am. I do not want a mortgage. It takes longer but I am paying as I go and as I can afford it.
First thing you need to do is
document everything, names, addresses times, keep your phone records, if it is legal in your state, record your conversations. Any paperwork you send to them, send it registered mail where they have to sign for it and keep the stubs. keep a special folder with everything to do with this including receipts, letters, financial issues, medical issues, etc.
If you can afford it, get a lawyer. Ask around and explain your situation, some lawyers will not charge until after the case, or will ask for payments over a period of time to make it easier on you. Some have been known to go probono if they feel your case is especially egregious.
Go to the media, (if you, unlike me, are not an intensely private person) many news outlets love to talk about how the system abuses the average home owner.