I ordered a Nestera coop, never received the third package, and they refuse to refund me!!!

[MontanaChickDoc]

I wanted a quick to assemble, no fuss chicken coop for a new batch of chickens. I ordered a Nestera wagon coop on Dec 1st. I finally received 2 of the 3 packages on Dec 17th (we had a snow on Dec 5th that caused delays). The third part with the hardware and wheels never arrived. I contacted them, and they resent the third part on Dec 22nd. It also never arrived, FedEx showed it went to Burlington Washington on Dec 23rd and never left (I live in VA, why did it go to WA from Ohio??). I contacted them Jan 10th and asked for a refund. They sent me shipping labels to send the 2 boxes back, and said they would not issue a refund until they got the 2 boxes back. I expressed concern that shipping delays/ mishandling might prevent them ever getting the packages, after all, I never received box 3! They said "We will see what we can do under the circumstances". I sent the two boxes back on Jan 19th, and sent Nestera a proof of Fed Ex pickup. The one box was successfully delivered back to Ohio on the 22nd, the other is still in MD since 1/21. They will not refund me until they receive back both packages. I am so mad!! It's not like I tried it out and returned it. I literally NEVER got the whole thing! And it's been almost 2 months now, meanwhile my chicks are living in a dog kennel because I have no coop for them. The best part is they sent an auto-email "How likely are you to recommend Nestera to a friend?" ZERO STARS, would not recommend.

 

[thecatumbrella]

I do a lot of online returns. It does take time for them to receive and process items. Make sure to save all your email interactions and tracking information. If it drags out another couple weeks, contact your credit card company. They have protections in place for things like this, but they do need evidence that you've actively been trying to return said items (hence the email chains and tracking information).

Sorry it's been such a hassle!

 

[Mother of Chaos]

I do a lot of online returns. It does take time for them to receive and process items. Make sure to save all your email interactions and tracking information. If it drags out another couple weeks, contact your credit card company. They have protections in place for things like this, but they do need evidence that you've actively been trying to return said items (hence the email chains and tracking information).

Sorry it's been such a hassle!

Great idea about the credit card company!

 

[debid]

What a nightmare. I remember once when I ordered something from Canada, it took 6 MONTHS to arrive and they couldn't give me any updates because USPS hadn't scanned it since they took possession. I bought another item while I was waiting. All my complaints aged out of the USPS system and the company refunded my purchase. Reluctantly. Then, the package just arrived one day. No explanation, no scan, just the there it was in my mailbox.

 

[FrostRanger]

I once had a phone I ordered show up a year and a half after I ordered it. They had already sent me a replacement and that arrived just fine. I don't know what could have held up the original *that* long

It was just a cheap tracfone BTW, nothing crazy. It was only 50 bucks

 

[Smokerbill]

It might jog the company into action if you post an explanation of what's happened on their Facebook page if they have one. Unhappy customers spilling the beans in public can make things happen.

 

[debid]

It might jog the company into action if you post an explanation of what's happened on their Facebook page if they have one. Unhappy customers spilling the beans in public can make things happen.

I had good luck with this tactic to get AT&T to put their fallen lines back on the post. Photos of the problem and screenshots of the communications showing the situation and lack of appropriate response... Boom, someone was on it. I still wouldn't willingly do business with them but public shaming can be effective.

 

[Mother of Chaos]

I had good luck with this tactic to get AT&T to put their fallen lines back on the post. Photos of the problem and screenshots of the communications showing the situation and lack of appropriate response... Boom, someone was on it. I still wouldn't willingly do business with them but public shaming can be effective.

I’ve always considered myself pretty mild-mannered, roll with the punches, but that’s mostly gone now, especially when it comes to mega-corporations placing obscene profits over quality and service (and integrity.)

Since they like to run their social media accounts so much, I’m perfectly fine with naming and shaming.

 

[debid]

I’ve always considered myself pretty mild-mannered, roll with the punches, but that’s mostly gone now, especially when it comes to mega-corporations placing obscene profits over quality and service (and integrity.)

Since they like to run their social media accounts so much, I’m perfectly fine with naming and shaming.

Same! It took a lot for me to reach that point and I didn't enjoy it but sometimes you don't have a lot of options.

 

[MontanaChickDoc]

Right? I try my best to support small businesses and pay a bit (or a lot) more because I want people to stay in business to provide me with choices where I shop, but in exchange I expect to be treated well. I am very patient as long as the company is really making an effort to do the right thing, but when I get "read the script" of what can and cannot be done ("our hands are tied") I get feisty! I work for an international vet supply and diagnostics company. If a sample gets lost in the mail, it doesn't matter that it's not our fault. We still have to make it right, and not just shrug and say "Not my problem, take it up with the post office".