I order exclusively through Ideal, but I've never ordered ducks. We have ordered over 100 chicks through the years,and I'm sure we've never received a deceased chick.
Their customer service is awesome, you get a real person and they're always friendly and helpful. They e-mail you when your chicks are shipped, so you know when to expect them.
We live in PA, they're in Texas, so our chicks are traveling quite a ways. Like I said, we've never had a problem. I'm sure when their animals leave the facility, they're in good shape. It's hard to say what happens in transit. I feel they offer good, hatchery quality birds for a decent price.
Good luck-
Em