In my experience Ideal has been fine. SUPER helpful and always got back to me. my only complaint is about hatcheries in general. i had been ordering bantams and that is never a good idea. large fowl birds seem to do much better in transit. my post office is awesome and they always call me right when they arrive if i dont happen to be lurking outside waiting for the mail truck to come!! i have not had good luck with any hatchery on bantams so i dont do that anymore and try to buy from breeders locally as much as possible...Hi! I'm ordering 15 polish chicks from ideal poultry. anybody had good/bad experiences?