I have only had one experience with Ideal Poultry, and here goes.
The breed I was after (white faced black Spanish) is hard to come by, and their website said they were out of them until next year. I signed up to be notified when they are back in stock.
Monday of this week, I got a phone call from Ideal, saying they were doing their last hatch of the year for WFBS next week and had their second to the last hatch this week, had 27 chicks, 14 of which were pullets and did I want just the pullets or was I interested at this time, etc. Well..... I had to talk to Farmer Lew, and we also got Linda to go in on the order with us so she could get the little Buckeye chicks she was looking for, too. Phone calls were made, and in the 15 minutes between the time I talked to Ideal and the time we called back, 2 of the WFBS pullets had been sold, so they had 25 straight-run left, at least 12 of which were pullets. I said send 'em! The whole lot... we'll sell the extra males, and what we can't sell or give away, we'll eat.
That was on Monday. They called me back on Tuesday to confirm the order and notified me that they were being shipped on Wednesday (yesterday). I got a call from our local post office THIS MORNING about an hour and a half ago, and lo and behold, the chicks have already arrived! They put 26 WFBS in the box, and 1 smaller one was squooshed and nearly DOA (we put him out of his misery), so we still got 25 healthy WFBS chicks and 5 buckeyes, all vigorous and healthy and making a ton of noise already in the brooder!
If I had to rate them based on this one experience with them, I'd have to give them 5 out of 5 stars.