Thanks for all the recent feedback! Glad to hear that most people don't have the 10 extra roo experience. I spoke to someone at Ideal today, and she said that they would just send the 5 that I ordered. All you have to do is communicate clearly that you do not want extras, and they'll honor that. They do warn you that they won't take responsibility if the chicks don't make it safely, which is understandable. Because of the way they're set up, they don't have smaller shipping boxes & they don't have express mail as an option. The customer service was very good. Bottom line is, I can't expect Ideal to be My Pet Chicken, so if I'm ordering from them I have to respect their policies or go elsewhere. Otherwise, it would be sort of like going to France and expecting everyone I encountered to speak English. It does leave me feeling grateful that My Pet Chicken was created - it obviously fills an important void for those of us that can't place large orders and can't accomodate too many roos.
Laura