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I took 2 cockerels there for the first time ever last November. It was the only time. I was able to see the ladies working, but did not see the "kill" area. I asked them if I could do a "tour" and watch their process sometime and they told me to just call and let them know and that would be fine. They start work very early - it was either 5am or 4am...I don't remember which. If I wanted to see the "kill" , I needed to be there early.
I do want to go back for the tour as it is important to me to see how they do the "kill" and to observe the stress level on the birds. That may change my opinion of taking birds there.
I did like the atmosphere in the area I did see. But I'd also like to know if they are using a "bleach wash" as I prefer not to have my birds bleached. If I do meat birds any time soon, I may just need to do it myself so that I know how they're treated, that their last hours aren't filled with stress, and that the processing is done in a way that will provide the healthiest meat in the end. The jury is out until I visit and then consider how much time I want to put into it myself.
I think that having a "processing buddy" or 2 would make it more "enjoyable for processing a bunch of meat birds. Would make the time go quicker and make for some good company.
I know of a couple families that knew that they would have to process their older hens at some point and so they made a "deal". They decided that, since they had few hens and "know" them all that it would be hard to process them on the emotional side. They decided that when the time came, they'd trade hens and each do the other's so that it wasn't like processing a "friend". I don't know if they ever did it, but it seems like that would make things easier on old hens. I think with the meat birds it wouldn't be such an attachment.
So far I've never processed one of my hens. The birds we learned on were "strangers" to me so there was no attachment.