UPDATE on my Brinsea gripe....
Believe it or not, my nastygram email got a next day response. That is unusual, but it was appreciated.
The office manager said she would have UPS pick it up tomorrow or Friday to see what happened. She assured me they are tested before they are returned, and told me they replaced the motor and clutch.
Well, I thought I'd plug it in one more time to be sure...and this time it worked. I have no idea why it didn't work the first time unless one of the outlets on my died (possible, but would be weird and should've tripped a breaker).
SO ANYWAY, at least I know what they did, that they were going to take it back and make it right, AND most importantly, it works...for now. I set 6 dozen eggs last night and had already started hand-turning the two dozen in my Octagon 20, but now I won't have to do that anymore (I hope).
Still, I think their products are WAY too expensive for the short duration of use they get. Two years isn't really two years unless you live down south and can hatch year-round because the chicks won't freeze. I raised winter chicks one year a while back, and won't ever do it again. No way, Jose! Too much work. As it is, we'll have to get out the "coffin," which is what I call our giant chick raiser. We can put anything from babies to a few adults in there (though now that I have enough dog crates, that's a lot easier on the adults AND me). DH made this thing soooo big. It's like 6' x 2' x 2' and we have to stand on a ladder to do anything inside from cleaning to feeding/watering to handling chicks. We don't have enough room for it on the garage floor, so it sits on his work bench, which is otherwise perfect for it.
I know that Brinsea products hit their lowest price on Amazon and Rakuten in November (for anyone who might care), and assume that other manufacturers may do the same, so I'll be saving my pennies for a Sportsman come late fall! I don't want to have to deal with them anymore.
I do still recommend their EcoGlow brooder line. I think they use the same technology as the Sweeter Heaters, just much smaller. Brinsea sells through Rakuten.com, which periodically offers a ton of points worth $50 or more for getting their credit card. We got one EcoGlow20 for free (DH's account) and I got one for very little (maybe $20 or so) when I opened my account. They have been used as much or more than the incubators, and except for resealing the bottoms with clear caulk at the end of last season, they have not failed to heat nor have they overheated. The chicks sure like them, and there is zero danger of fire unless there is a short. It's easy to configure any space so that the power cord is not accessible to little beaks.