Thank you, everyone! This is really great feedback, and I appreciate very much hearing both sides. I have been on the fence all night and now the time has come--I have to call this morning if I'm going to cancel the order--I wouldn't feel right letting them go buy supplies and THEN telling them they can't buy the ducks. I think I'm going to suggest that they buy a book (Storey's Guide of course) and read it. And THEN contact me if they still want to buy ducks, and I'll put them on the list for the next group.
And thank you for agreeing with me about it being rude. I really don't mind answering questions--if I were to calculate all the time I spend on the phone (and email) helping people, and even if you don't count my financial investment in the ducks, my hourly wage would be somewhere in the pennies for the ducklings. This is a labor of love, not a cash cow for me. So it's not that I mind answering reasonable questions and helping newbies along. But it does irk me to spend an hour answering questions the DAY BEFORE pick-up about what they eat, what kind of cage to keep them in, whether they can be kept outside, and so on.
Anyway, I've got a busy day today and must get to work. Thank you all VERY much for the feedback. My other buyers, so far, seem more reasonable, so I think this hatch will still sell well. So far I have seven duckies out and another seven pipped or zipping. There were 21 eggs to start, 4 died along the way (which is not usual for me--that's a high death rate--not sure if it's the time of year or what--), so it's not a great hatch rate, but not horrible either, if all that have pipped hatch.
Thank you!