Just ordered some eggs last month, it was shipped later then the date he gave me so I called him to ask about t because I need to time the arrival so I can incubate the chicken eggs together. They were experiencing some delays due to some unexpected circumstances but he ensured me that I'll get my order that week. And he priority mailed my eggs on Thursday and I got them on Saturday! Just made it on time! I'm very pleased with how devoted they are to their promises and so far my experience have been great. The eggs are still in the incubator so I can't tell the hatch rate or the size of the quails. But they get an A+++ on customer service!