I wasnt told that it was the post office fualt , There was no picture of the box it was shipped in just so I didnt know. I hope I dont buy anything from you ether you seem to get rather ruffled by stuff that isnt even said to you about things that dont even involve you. I was trying to think of what the person could do and I felt bad for them I just recently got my incubator back after buying it and recivieing it broken so I was trying to have some empathy . Im sorry if my comment to someone else botherd You? When I first answerd the OP comment there was just the sentences above the picture nothing else how was I to know I just now came back to check and see how they were doing and read any updatesYou did everything correct!! So sad people in shipping can't handle things better.
Gabrielle19976: Hope you never buy anything from me. Seller is not at fault for this. Seller can not control shipping. They did the correct thing with total refund. Now they will file the claim. Why would you give neg. feedback on a seller that gave you great service????

OP I hope everything goes smoothely from here on out for you and you have cute little fuzzybutts soon.
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