My first batch of chicks was from them - I fully expected to lose some of them (what with them being so young and going through the U.S. mail, etc.) but to my surprise, every chick survived! In fact, the 25+1 turned out to be 28. We did get the green gel-like stuff to feed them initially and also made sure to follow the instructions exactly. Of the 13 I kept (rest were rehomed with friends and co-workers once they got to be a few months), all made it to adulthood and show no signs of medical issues. I'd say I've had good luck so far. Hopefully yours will turn out as well!