Just received a box of dead chicks from Ideal Poultry...

Thanks, I will call again tomorrow and ask if they can add a heat pack. I'm not sure if they offer express shipping.

What is "ideal" shipping temperature? I sort of thought that even though it is January, the temps here are probably close to what people in the north get in springtime.
I think a problem with shipping might be that it's not a direct route. If you follow tracking for other orders, they stop at other states and cities before they get to the destination. So maybe from Texas they go somewhere colder? Before you get them? Totally just guessing based on ordering merchandise from other states.
 
I think a problem with shipping might be that it's not a direct route. If you follow tracking for other orders, they stop at other states and cities before they get to the destination. So maybe from Texas they go somewhere colder? Before you get them? Totally just guessing based on ordering merchandise from other states.

According to the tracking number, they were dropped off at the Austin Distribution center Tuesday afternoon, stayed there overnight, and then departed 9am Wednesday morning. The next information I got was that they arrived at the San Francisco distribution center midnight on Wednesday. The package was not scanned between Austin and SF, so I'm not sure where they could have stopped in between.
 
Well I spent the last month researching baby chicks and building a brooder, got a feeder and water all set up, and placed my very first mail order from Ideal Poultry -- 15 assorted pullets. I've raised hens before, but this is my first time getting baby chicks shipped.

According to the tracking number, the chicks were taken to the Austin Distribution center Tuesday afternoon. They spent about 42 hours in transit before arriving at my local post office. I got to them first thing Thursday morning only to find every single one dead as a doornail :(

I KNOW -- it's January, and not the best time to order. I live in California and the daytime temps have been in the 60s, nighttime low is about 45 degrees F, so I thought this time of year would be better than in a few months, when it can get quite hot (the chicks were shipping from Texas).

Here's my question: I called Ideal Poultry as soon as I got the box, to let them know that nobody survived. The lady on the phone was kind and offered to reship the chicks next week. Should I try again? I *really* don't want to cause the deaths of another 15 chicks. She offered to add extra male chicks to the box for warmth, but how much difference does that really make? When I opened the box, the chicks looked like they were already dead for quite some time.

Edit: Also, I apologize that my very first post here is so awful. I'm a longttime lurker and never felt right posting without getting my proper peep credentials first...

Dis she say if it would cost for males to be added? If it was a long trip the extra heat could make all the difference. Express shipping will likely be a more direct route. Gro Gel and a heating pad sound like good ideas. Keep us posted, and don't blame yourself. :hugs
 
According to the tracking number, they were dropped off at the Austin Distribution center Tuesday afternoon, stayed there overnight, and then departed 9am Wednesday morning. The next information I got was that they arrived at the San Francisco distribution center midnight on Wednesday. The package was not scanned between Austin and SF, so I'm not sure where they could have stopped in between.
Often the USPS will use another vendor to transport across the country. That's why there is a gap in scans. The secondary shipper isn't able to scan and put that information in the USPS system.
This even happens with express/overnight shipping. I had an overnight shipment of chicks from Atlanta to St. Louis that took 2 days. Not USPS fault, it was the fault of the secondary shipper that failed to take the box off the plane in St. Louis and it went somewhere else in the country in the meantime.
In general, your temperatures were about right but I would take them up on the extra males. 25 chicks will keep each other much warmer than 15 can.
Length of time in transit is also a big component of success or failure.
 
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Personally I would just buy mine from a farm store. I don’t mean to be judgemental about your choice, lots of people order chicks and they are fine, but they are fragile and delicate and there are lots of factors (heat, strength of the chicks, air holes, journey length and temperature) that go into the safety of the shipment and if even one is wrong it could mean death for the entire box. You may however order this time and everything be fine, but I personally feel it would be safer to just buy them and bring them home.
Good luck on whatever you choose!
 
Thanks everyone... Ideal Poultry said the extra males would be free (the lady who answered the phone was surprised that there were no extra males in my order. she said that normally they put them in automatically for small shipments like this). I'm just really nervous about trying again without knowing what went wrong. It seems like others have received baby chicks under similar conditions with no problems at all.
 
Personally I would just buy mine from a farm store. I don’t mean to be judgemental about your choice,
Believe me, this is what I would do if I had that option! Sadly, there aren't any farm stores here that hatch their own chicks. There is a feed store in my city that orders chicks from a hatchery, but they still get them delivered by USPS shipping.
 

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