Great help. Learn from others. I highly recommend doing this.I'm following this other thread that is duck hatching. Less than IDEAL results.
https://www.backyardchickens.com/threads/first-time-with-an-incubator.1447531/
You may want to go over those posts. @aart gave some good info of possible reasons for problems.
The better you inform yourself,,, the better results are possible.