In reply to the original question, it's possible that your humidity wasn't as high as you needed. So, assuming that:
-humidity is, as stated previously, is influenced by water surface area, but ALSO by air flow and temperature. Temperature is static, so we can ignore it for now. As an aside, some comments in this thread about condensation: remember room temp vs inc temperature will cause it too, and I think it just muddies the water, so forget about it as an indicator.
When I get your sort of problem, I place one of these square spongy thin kitchen cloths in the incubator, with a corner pegged into a shallow dish of warm water. It'll ensure a huge surface area, and has taken my humidity rapidly to above 70% (used it as a rescue when my humidity kept falling during pipping). Once your % is too high, you can lower it by controlling airflow.