OK here is what she said about translating.... since I am not sure exactly what you are doing. She said she works in "process flow design" and what she does is find out who the end users are then go through whatever system they are using. She asks them each three questions what do you like most about the system you are using (and gets specific details), what takes up the most of your time? and what item do you hate the most.
Then she gathers the info about how people sue the system basically. She said most problems are stupid, like data fields that should auto fill and don't because the designers did not realize that the majority of users went from point A to point B and should not have to refill data fields. Or that something that was not important to the designers was very important to the users and should be moved or highlighted in some way.
She said she is fond of what sfw said - she gets the computer system up on a screen and gathers info. She advised that if the end users group is relatively small that individual interviews went better than brainstorming as a group. She said the time was better spent one on one for better data and the ability to actually capture what they wanted. (She's also mild aspie and gets overwhelmed with too many people talking to her at once so the individual sessions are actually more efficient for her.) For larger groups she did progress meets with her showing process flow charts on the screen for all to see and comment on.
If you have more questions I will be glad to ask her, I am learning from her too!