Okay.. thank you! Good to know ... I think I’ll go write everything down! Old school is betterSorry, just trying to help.... As long as you can remember how to log into your email you can then get back into BYC by signing in and saying you forgot your password & they will email a reset link to you! You will need passwords & login information even if you take it to the geek squad. I keep all of my login information on a piece of paper in my desk.