METZER FARMS REFUNDS?

[JulieNKC]

You seriously need to call them and not post random what ifs online. Its the only way you will get direct and fast answers from the business itself.

As John said above, if you had 1 duckling die in your order, they are happy to ship a new one, BUT they have to send a second as traveling warmth companion. If 1 of those 2 happen to pass away you still got your replacement you were owed and now are owed nothing further.

Its a risk associated with shipping and as the buyer you have to be aware of that and agree to take the risk too.

I agree. It's pretty cold/bad time of year to be ordering just a few ducklings, so there's going to be a risk shipping replacements. If someone wants ducklings or chicks in winter I think they need to be aware it's cold and stressful and some might not make it. If you don't want to take the risk wait until spring.

 

[zooweemama]

I have had great experience with metzer. He stands by his birds and his business 100%.

If you lost just one, they won't be able to ship a replacement safely by itself. What they will do is either refund your cost for the one bird, or if you plan on ordering again from them they will add it at no cost to your next order-- even if its not until next year.

Simply call them up and report your loss, and if you want the "raincheck" on the duckling rather than the refund they'll tell you to phone in your next order and remind them of your freebie when you do.

I don't know how many you ordered, but they generally do not include extras on small orders-- a lot of people order few ducklings because they only have room for the number they order.

This. We thought we were losing one of our goslings and they were really great about it. We ended up not losing her. So good all the way around.