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I've bought chicks from Cackle Hatchery. The quality depends on which breed you get from them, I think. Last year I ordered Buff Orpingtons from them and I'm not very happy with those. They are supposed to be a large docile quiet bird. Instead I got small noisy birds that don't really even look like the breed, except for color.
A couple years ago I ordered RIR's from them and they were very nice, they looked and behaved just like they were supposed to.