Thats terrible. I ordered from Blue-Ribbon-Farms on EBay, and though I have not had a chick hatch, she has been great. First, she worked with me on the 6 assorted Bantam eggs. I told her 0 hatched and the 5 that developed only developed to about day 5. She told ne she was sorry about the hatch rate, and she would send me more. She sent 12 White Cochin Bantam eggs as replacement for the 8 that I bought. And she only made me pay $10 for shipping. I updated her on the fertility of the white eggs saying only 1 developed and she replied that if I was ever her way I could pick up some eggs/chicks from her for free. She really has been great, and though I might not order from her again because of fertility and hatch rates, she has been amazing with her customer service.