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The babies have arrived! I could hear them chirping away in the back of the post office before the mail carrier brought them out front! They were well-packed with a heat pack underneath a tightly-woven, thick and cushiony nesting pad. Although they were in transit for over 24 hours, they were bright-eyed, active, and chatty. :) Thank you, MPC! I can't wait to receive my bantam order at the end of May.


I'm sorry to hear of the post office errors that wiped out the majority of your chicks, @chickisoup :(
How awful to have to open up that package, knowing how slim their odds were for surviving so long in the cold.

As was mentioned, each box has the name of the employee who packed the shipment. My box was packed by "Tyler F." and it was wonderful. The heat pack that was underneath the nesting pad stayed warm for over three days. I placed it in the brooder with them until it finally went cold.

In the past, I have ordered from a hatchery directly or have purchased chicks locally from a breeder and at my Mom & Pop's local feed store (they've ordered from Ideal and Privett). This order was my first from MPC, but my neighbors have had so many healthy, gorgeous hens they've purchased 2-3 times through MPC that I thought I would give them a try. I have to say that so far, I'm quite lucky. The girls have been with me a little over a week now, and they are quite the active little butterballs, curious and friendly with hearty appetites and great curiosity. Their little feathers are starting to push their way out on their wings and rumps, and they are growing and developing really well.

I hope that your three little babies pull through. It sounds like you are giving them the best care possible. MPC is known for excellent customer service, so I really hope your replacement chickies won't be shipped around the country before arriving at your home.

Good luck, and keep us posted about the Wyandottes and little Red.
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"Prorated shipping"? I'm intrigued. There is nothing like that in their form letter, the only communications I've received. This has left a very sour taste in my mouth. I can't walk by the brooder without panicking that another is dead. My friend's are in another location, more than adequately cared for by experienced chicken keepers and they are experiencing the losses too or I'd think my feed was poisoned or something. I'm obsessing about them eating and drinking. I'm nervous they aren't warm enough or I'll bake them trying to keep them warm. With all the chicks I've raised already, I never felt this anxiety.
 
You got offered a reorder? They just told me, "the credit card used will be refunded." I have never been able to get a response on the "live chat" feature. Do you have to pay shipping all over again? Maybe it's with the breeds? They couldn't deliver on a Chantecler ordered in January, so I guess I just assumed they don't have any available to fill orders that don't make it. You've got one shot at getting what you order and if it doesn't come up the way they sell it or they die on the way, "here's the cost of the chicks back."
Can you PLEASE PM me your order number? I'm so sorry you are having such high losses. Lets get to the bottom of it and see if we can get you some more chicks.



So sorry you keep losing yours
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50% loss. Just wow. This is the first time I have lost any in shipping.
I'm beginning to wonder about the overall quality of the stock from their supplier, tho in my case, It's kind of a moot point when they froze to death.

I just checked on my little "survivors". The 2 remaining Wyandottes are starting to look good. The only remaining Partridge Rock I'm pretty sure is dying. I really thought she was going to make it. She looked good this morning but I was having trouble getting her to start eating. I was sure she was going to get the hang of it if I just kept hand feeding her but I guess she just didn't have enough reserves left after her fight to come back after 4 days of slowly freezing in that box.

@chickisoup I'm SO SO sorry that I wasn't around yesterday. Please feel free to send me a PM anytime, it will ding my phone. ;)

It does look like Jordana has taken excellent care of the problem and will be re-shipping your chicks. Can I do anything else to make sure that you are happy with our chicks or customer service?


Alex
My Pet Chicken
 
Ok, bad news and incredible good news.

First the bad. I lost the little red partridge rock. She fought hard and I really thought she was good to go but I just couldn't get her started eating. Think her system had just been shut down for too long. Poor little baby, she was beautiful. The two remaining Wyandottes are absolutely rowdy and eating like little piggies.

I also need to sit down and dig into a large meal of crow. Someone else from MPC saw my communications and got involved and now there is a whole process going on to try and streighten the mess out. I was given several options and one was to replace my order. Even tho according to what's available when on the site, it's not possible to put my order back together at all this year, they are going to try to re-ship anyway. I was told, and I believe them, that what happened to me was rare, but they do have a "backup" plan in place to help fix it. By the sounds of it, it's going to take a bit of work and coordination with ship dates, etc. and there may be the need (with my prior approval) to substitute a breed. It will probably take a few weeks but I will keep you posted.

I was totally wrong about there being no after sale customer support. It just took the right person getting involved! I still say MPC is not even close to being the primary fault for this mess, but they are still willing to go the absolute extra mile to make it right so I'm willing to let them try. Their just willing to try is enough to restore my faith in them.
 
Can you PLEASE PM me your order number? I'm so sorry you are having such high losses. Lets get to the bottom of it and see if we can get you some more chicks.




@chickisoup I'm SO SO sorry that I wasn't around yesterday. Please feel free to send me a PM anytime, it will ding my phone. ;)

It does look like Jordana has taken excellent care of the problem and will be re-shipping your chicks. Can I do anything else to make sure that you are happy with our chicks or customer service?


Alex
My Pet Chicken
Hi Alex!!! I missed you!!
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I was typing while you were posting. Yes, Jordana is taking excellent care of me. Nope, nothing else you can do I think, unless you can fix our "wonderful" US postal service!
 
Ok, bad news and incredible good news.

First the bad.  I lost the little red partridge rock.  She fought hard and I really thought she was good to go but I just couldn't get her started eating.  Think her system had just been shut down for too long.  Poor little baby, she was beautiful. The two remaining Wyandottes are absolutely rowdy and eating like little piggies.

I also need to sit down and dig into a large meal of crow.  Someone else from MPC saw my communications and got involved and now there is a whole process going on to try and streighten the mess out.  I was given several options and one was to replace my order.  Even tho according to what's available when on the site, it's not possible to put my order back together at all this year,  they are going to try to  re-ship anyway.  I was told, and I believe them, that what happened to me was rare, but they do have a "backup" plan in place to help fix it.  By the sounds of it, it's going to take a bit of work and coordination with ship dates, etc. and there may be the need (with my prior approval) to substitute a breed.  It will probably take a few weeks but I will keep you posted.

I was totally wrong about there being no after sale customer support.  It just took the right person getting involved!  I still say MPC is not even close to being the primary fault for this mess, but they are still willing to go the absolute extra mile to make it right so I'm willing to let them try.  Their just willing to try is enough to restore my faith in them.
That's spectacular news, I knew there was something off, so glad you are getting great help now. It doesn't replace those lost but at least it can help you feel a little better and more hopeful.
 
That's spectacular news, I knew there was something off, so glad you are getting great help now. It doesn't replace those lost but at least it can help you feel a little better and more hopeful.
x2! There's nothing worse than feeling like you just don't matter. Whether it's a situation like this one, or something as inconsequential as trying to return a defective door stop, if the people you are dealing with don't think your situation is important enough to bother with, it's extremely frustrating.
 
chickisoup, so glad they are making this right for you.

We lost 3 chicks. The MPC customer service reps I dealt with by email and phone were kind and helpful with ideas for the 3rd baby chick but it passed in the night. I feel pretty strongly that the long time they were waiting in Cleveland (28 hours to get from there to the next stop in NH) must be the problem. I chose express shipping, I think the post office could have done better.

It's been a stressful few days, feels like more than 3 days since we got them since I've been trying so hard to help the ones that weren't doing well and deal with my first foray into PASTY BUTT, yes I am officially a chicken person now I have dealt with pasty butt, LOL! I hope now things will calm down and I can enjoy raising these chicks. Guess I better find my way over to the raising baby chicks forum :).
 
Can you PLEASE PM me your order number? I'm so sorry you are having such high losses. Lets get to the bottom of it and see if we can get you some more chicks.




@chickisoup I'm SO SO sorry that I wasn't around yesterday. Please feel free to send me a PM anytime, it will ding my phone. ;)

It does look like Jordana has taken excellent care of the problem and will be re-shipping your chicks. Can I do anything else to make sure that you are happy with our chicks or customer service?


Alex
My Pet Chicken
I've PM'd you. Thanks for taking interest.
 

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