Dawg16:
I am in TOTAL agreement with your disappointment and anger over your order from My Amish Goods! I ordered a coop from them back in February. I was told it would take about 5 weeks to arrive at my house from the date of my order. It actually ended up taking eight weeks. 3 weeks is a lot of extra time when you have chickens waiting to move into their coop! Debra (the owner?) told me that she would be having some random driver load the coop on his truck to bring it out to Washington state from Pennsylvania. Fine. Then she told me that we'd have to get it off the truck. She said, "Don't you have a neighbor with a tractor or a forklift you can borrow?" I'm sorry...I don't live in farm country...I live in the suburbs of Seattle. I don't have access to tractors and forklifts. I was beyond upset. The problem was...we needed a coop, pronto. So I told her to go ahead and put it on the truck, and we'd just have to figure out how to get it off when it arrived. It was also promised to be delivered on Friday afternoon, or on Saturday...so we had a bunch of people lined up to help us move the coop. Then, the driver got held up in Nebraska, and didn't bother to let us know he was delayed. It didn't show up until Tuesday, when there was no one available to help us off load the coop.
We ended up having to rent a tractor from our local rental shop for a couple of hours, which cost us $175...PLUS an $80 delivery fee. I called Debra at My Amish Goods to tell her that I'd like for her to reimburse me for the cost of the tractor rental. She said it wasn't her problem...or her responsibility. She said their shipping is only "to your location"...not offloaded in your driveway. It was our responsibility to get it off the truck. She wouldn't even agree to send me their automatic chicken door they sell ($185 retail). I felt like she owed me something, since when I placed the order I was never told that we'd have to get a 600 pound coop off of a semi trailer.
The reason we ordered from My Amish Goods in the first place, was the free shipping. Most other companies charge around $600 to ship to the west coast. Now I see why the shipping is free...it's HORRIBLE service.
The coop itself is OK...it looks like it was put together in a big hurry. Sloppy job. It was also transported *unwrapped* on a flat-bed semi trailer, so it had 2500 miles of road dirt all over it...completely filthy. The stain isn't applied very well, and there are nails sticking out everywhere. They used a rotten piece of wood for the lid to the nest boxes that we've already had to re-enforce so it wouldn't split when we lift the lid. It will be fine, as far as coops go...but when you're spending $1,600 on a coop, you expect it to be made well.
I'm sorry you're going through the same thing we went through a month ago. In my opinion, they'd be better off to charge some money for shipping, with the promise of it being placed in your driveway. I can tell you that I will never place another order with My Amish Goods...which is unfortunate, because they have some nice items. But, I just can't deal with horrible customer service.
Oh, and I don't know that the owners are actually Amish...they probably just sell Amish goods. Good luck, and I hope your coop arrives in better condition than ours did!
PS...Debra is horrible about returning phone calls...she replies to emails more quickly.
