Mypetchicken.com-Is it good

Ciao,
My first experience with mypetchicken.com was two years ago. I ordered 8 day old chicks in September 2013 and a week later I ordered 4 day old chicks. I was very happy with my dealings with mypetchicken.com.
Subsequently, I ordered six fertile hatching eggs to place under my broody hen; none of those eggs hatched. I contacted mypetchicken.com and they apologized and issued me a $10.00 credit towards a future order.
Last month I ordered three Bielefelder hatching eggs(not cheap) and three Buff Orpington hatching eggs from my pet chicken.com and redeemed my $10.00 credit. Mypetchicken.com teamed up with a new supplier and my eggs were shipped. Unfortunately, the shipping box was not marked "hold for pick up" and the eggs were placed on the postal carriers truck for delivery. I went to the post office after I had looked up the tracking information and was informed that the box was on the truck for delivery (my house is last on my postal carriers route). I ended up driving the route and found my postal carrier and she gave me the hatching eggs.
I advised mypetchicken.com of the above and informed them that part of the box was damaged but it looked like all the eggs were intact. The eggs were placed in a Brinsea mini advance with eggs turner. I followed all the instructions to a T and after three weeks, two eggs hatched.
I have read many threads online and have found that this is an unacceptable hatching rate. I contacted mypetchicken.com and they apologized and felt that the hatching rate was acceptable and I should look at the troubleshooting guidelines. I canceled the eggs after one and two weeks. Three looked viable and three did not.
I have two Bielefelder chicks and four unhatched eggs.
I have written once again to mypetchicken.com and I am waiting for a response.
 

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