I have a hen that has just been harassed by the alpha roo. Her back is looking better since I got her a saddle. But her feathers are a mess. The tops of her wings, which I would think of as shoulders, are raw and red. They've been like this for months. They look irritated but not infected. There are broken feathers and I read somewhere at some time that I need to pull those out so new feathers can grow. I've tried, though, but can't get the feathers out. I'm not pulling hard enough is likely one problem. But I'm wondering if I should put a cool or warm compress on the area to assist in dislodging the feathers. Any tips on plucking feathers to aid in the healing of her skin would be greatly appreciated!