The ones I lost last year only 2 I could send, one died on a weekend ,the other day after Christmas. I too had everything the cooler, the form filled out , ice packs all I needed was more ice and drive to UPS, but the guy at Rollins advise me not to really. Couldn't say if they would be there or not when she arrived. I think they rather deal with more in the flock getting sick at the same time. When I said just one, kinda gave me the run around and told me he hate to see me waste my money if they were not there and if they couldn't find anything, but he did leave it up to me and I didn't.That really worries me. I will try to do some researching into it tomorrow. I lost my beautiful lavender orphington rooster about a month ago and called the Rollins lab to see how I could get him to them for a necropsy. He literally fell off a perch dead while I was gone to the grocery store. Perfectly fine and feisty as usual when I left and I found him dead on the ground when we got home! Not a mark on him - perfectly normal on the outside. It was devastating....he was strikingly beautiful and, unfortunately, I had not gotten around to breeding him with my lavender orp hensTurns out, I should have refrigerated him immediately. It was too late for the lab to do an accurate necropsy so I do not know what on earth happened. I am ready now if it happens again - hopefully it never will, but in reality I know these things happen. I will know what to do and who to call.