first of all I want to say how sorry I am for the passing of your dog. Second of all I want to apologize for the callousness of the receptionist. Oh girllll I would have been hot under the collar after I left. I am always one for a scathing phone call since I always speak my mind but I also understand you're grieving. If the doctor is good there, consider calling and having a heart to heart about your experience. Don't let one insensitive (word I should not type) taint the memories of you and your pet. take care.