I ordered mine yesterday and it's due to arrive tomorrow. I don't know where Brinsea is headquartered, but I'm in GA. Try the tracking link that should be attached to your order.
I have ordered two and they ship UPS ground unless you asked for expedited shipping. You can email here: [email protected] and give them your order number and ask for a tracking number. They always require a signature so make sure you are home or leave a signed note on the door authorizing them to leave the package. Both times mine took well over a week to arrive but the second was during the holidays. Congrats, you'll love it!