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There have been complaints about these hot plates before. Naturally, the top will probably be hotter than the underside, but chicks also climb on the thing, being chicks. Chick feet are very delicate and blister easily.
I use the heating pad method of brooder heat, but even heating pads can burn. The secret to making any heated surface less likely to burn tissue is to diffuse the heat with a fabric covering. In fact, heating pads have a warning on them never to use without the fabric cover.
This leads me to ponder why heat plates don't also have a fabric cover.
Skin burns at 109.4F to176F. Put a thermometer on the surfaces of your heat plate. If it reads over 108F, I would return it.

YES! I posted a thread here fairly recently about this problem..
A friend has that size, and it's fine. My larger one is too hot too; I set it up with a thermometer and it was 120F, way too warm.
They offered to take it back said this is 'normal' for them, and the manufacturer, in the EU, seems to be unreachable, at least by me.
Premier sent me one of their $12 temperature regulators for it, and that makes it work just fine. I'm not pleased either, although I'm keeping the unit and plan to use it with the regulator.
Don't use it at 120F! I had a couple of dead chicks, which may or may not have been because of this issue.
Mary