PSA from a Feed Store Employee

nuthatched

Orneriness & Co.
5 Years
Nov 9, 2019
26,305
49,066
976
Rim Country, Az
Please, just a little information for those who prefer to get their chicks through feed stores.

There's a lot of misinformation and assumptions that I'd like to dispel, and to request that treat your local feed store employees with a little bit more civilty.

With the current egg situation, chicks are selling as fast as they come in, typically within an hour or two of receiving.
Please stop the verbal abuse when you can't get chicks (or ducklings) at all or the breeds you want. There's nothing we can do, I'm sorry.

  • We do not know what breeds we will be getting. The pre-shipping order simply states [I.e] 'assorted pullets x 20', assorted straight run Bantams x 20', 'Rare Pullets x 20' etc.

  • Signage is removed as soon as the chicks sell and put back in a binder, to prevent backlash from customers being too late for the breeds they wanted. We can't look up what we had or what you bought.

  • We do not know when they'll actually arrive. How fast the chicks are shipped to us depends on the distance from the hatchery to the store and their retail shipping policies.
  • We do not know if or when we'll get any certain breed in at all. I'm sorry you can't find "Bufforrps".

  • Unfortunately, we cannot take your number and call you if we do get something you want in.

  • We are simply distributors, we are merely a store to sell another company's product. These are not "our" birds. We can only offer the guarantees that the hatchery has given regarding health and sexing. We didn't give you a cockerel on purpose last time. You picked it out.

  • We are given training on proper chick care, however breed and sex discernment is: a. Almost impossible and b. Liability.

  • No, you can't pay now and we'll hold them when/if they arrive.

  • No, we will not employ whatever harmful method of chicken sexing that you've heard about [i.e] hanging them by their feet/scruff, wing sexing, laying on their backs etc.

  • No, sickly/weak/dead chicks are not "tossed into an incinerator/trash compactor". They are given every care that you would at home if you had weak chicks and dead chicks are disposed of responsibly.

  • No, I'm sorry, you can't hold them.

  • We saw how your kids were juggling the chick box, don't come back in three hours with dead chicks and blame us.

  • Liability, liability, liability. We cannot tell you how to actually take care of your animals, best we are allowed to do is recommend.

  • Sometimes chicks come in without labels or with the wrong labels. We can guess the breeds, but we can't make statements. Liability! We're sorry that you didn't get what you hoped, we didn't do it in purpose.

  • We are not Veterinary Medicine professionals, we can't legally give you advice on sickly/injured birds. Liability. Remember that when you complain that we're "stupid" or "useless".

  • Despite the assumption that we're all knowing regarding any aspect of our products, we are not. We are finite, tired, human beings. We will do our best to help you but we can't do everything.
For what it's worth, we hate that they're being shipped in winter too.

Thank you!
 
No offense to you personally, but when I think of Feed store chicks I think of whatever the hatchery couldn't sell or had too much of with no thought to quality, overcrowding, and dirty brown water that doesn't get changed until it's near out.
 
No offense to you personally, but when I think of Feed store chicks I think of whatever the hatchery couldn't sell or had too much of with no thought to quality, overcrowding, and dirty brown water that doesn't get changed until it's near out.
Retail chick orders are put in a year in advance by corporate, the amount of birds hatched and sent are planned for. These aren't excess birds though quality is sketchy.
Tanks are cleaned twice a day and new, full feederers/wateres are exchanged twice a day. Duckling/geese tanks are nightmares to clean.
 

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