RANT. Customer service - nobody is listening

[wischickenlover]

I am a cook at a 60-bed nursing home. One of our residents needs a heated plate because it takes him so long to eat-his food would get cold long before he was done. Over the summer months, periodically, we would have cold meals such as sandwiches, potato salad, watemelon-you get the idea. One evening we had a completely cold meal and one of thr CNA's didnt want to take his tray because I didn't give him the heated plate. I nicely explained that I didn't think the resident wanted his potato salad and watermelon on a hot plate-that the plate was to keep hot foods hot. She looked at me and said she didnt want to get in trouble for not following procedure and demanded the hot plate..........There's your sign!

 

[EweSheep]

My sister got a customer service telemarketer on the phone asking for her grandfather, who has passed away about five years before.

Telemarketer: "Hello, I would like to speak to Mr P, please."
Sister: "Who is calling?"
T: "ABC selling ACME products, we would like to speak to Mr P, please."
Sister: "Well he is not here."
T: "Do you know where he is?"
Sister: "Yes, but he took up real estate."
T: "Do you know when he will be back home?"
Sister: " Well, he is six foot under."
T: "Huh?"
Sister: "Yes, he took up real estate and he is six foot under.He is dead."
T: A long pause "Oh, thank you and I am sorry to hear that."
Telemarketer hung up quickly.

My sister had a ball and we were laughing for days!

 

[redhen]

The opposite happend to my DH's family..
A bill collector was calling for DH's brother...
He had moved out of the house like a month before..
So ..they called and asked to speak to his brother and DH father said.."ooh, i'm sorry, he's not with us anymore.."
the bill collector says.."ooh, i'm so sorry sir.. we'll take care of this bill right away..we wont bother you again.."
they thought that he had passed away..they cancelled his bill...

 

[sundance]

due to an idenity theft, I had a hold put on any credit checks, they had to call me to verify that it was me having the check done. I applied for a cell phone this was about 10 years ago, and the guy told me that as soon as he call me at home to verify that I had applied for the phone I could have it. I asked him how was he going to verify it was me at home if I was there, he refused to even listen, so i grabed my d/l and credit cards out of his hand and politely told him just what he could do with his phone.DH thought it was funny. esp since I have a volitale (sp) temper. marrie

On top of that, I got an e mail from someone claiming to be my father and I wrote him back I sure was glad they had computers in Heaven so we could talk now. never heard from the guy again

 

[StupidBird]

Quote:
you let him off EASY

 

[cafarmgirl]

Quote:
This happened to me too but with a credit card company. Some idiot opened an account in my name and was charging but they also used my home address but with their phone number and their birthdate. Anyway, of course I find out when the bill comes to me and so I call the company. I give them all the info., my corrrect account number, dob, correct phone, etc. etc. So then he tell's me to hang so he can call back to verify it's me! Ok, fine, I hang up. Nobody calls. I call back, have to start from the beginning because you never get the same person, come to find out the idiot called the fraudulent phone number looking for me! And this happened three times in a row before I could get the dunce to figure it out even though I kept telling them they were calling the number listed on the fraudlent account. Needless to say I cancelled that card!

 

[wombat]

Terri wrote:

When my mom died, I called Social Security to notify them.

and

WHen we went to cancel my Mom's AOL account, the phone guy said that the account holder is the only one who could cancel the account.

I think I've identified the source of your problems. Both AOL and Social Security are headquartered out here in the Washington DC area. We have a lot of stupid people out this way, and they all gotta work somewhere.​

 

[fitzy]

this thread is hilarious!!

speaking of not listening, when's the last time you guys went through the drive through (doesn't matter which one) and actually got your meal correct?

 

[greenfamilyfarms]

We were about to get an internet card from the cell phone company formery known as Alltel. We were given the box with the card and they told us it was a plug and play device and that we just plugged it in and we had internet.

Well, guess what? Plugged it in and no internet. We tried everything. The card didn't come with instructions so we had no choice but to call customer service and we wereput on hold for about 35 minutes. When we finally got ahold of a real person, she told us to visit their trouble-shooting guide ONLINE at.....

 

[StupidBird]

Quote:
I only order one thing, at one place. "gimme your biggest order of fries!" at chik-fil-a. They obviously know not to fool around with me!

this is a sad, yet hilarious thread