I have note received my chicks yet but I am extremely happy with their customer service so far. My chicks from Ideal shipped today (I can't wait to get them!) I ordered 10 Rhode Island Reds, 10 Buff Orpingtons, 10 Domineckers, 2 Blue Cochins, and 2 White Cochins. The cochins were especially chosen by my two DGS 3 and 5 - 5yo wanted a blue or green chicken and 3yo wanted white.
Today Marie from Ideals calls and tells me that they have boxed up my chicks to mail but did not have any blue cochins. I asked her if it was to late to add 2 different breeds as these were chosen by my DGS and I could not have 1 get his special chickens and the other not. She replied that she didn't think they had any standard chicks left. I then said that I would be forever grateful and would pay any extra $ just so that 2 somethings with a beak and feathers (chicks, ducks, geese, turkey, whatever) and was different than the others arrived in my box. Oh that it would be super great if the feathered something happened to have blue in it's name. She called me back about 30 minutes later and said they had found not 2 but 3 Blue Andalusians! They could have easily told me to bad but instead they went above and beyond!