I recommend even with a brand new bator - wash with hot soapy water, rinse well, rinse with a diluted bleach and water to disinfect, leave in direct sun 6 - 8 hours. Bacteria you cannot see can be growing in there. You must disinfect the bator completely before setting eggs.
How are the eggs being handled? What are the weather conditions, etc. when eggs set/received?
How are the eggs being handled? What are the weather conditions, etc. when eggs set/received?