We have Hughes Net. They are great at first. However, what has happened is that our service has started getting slower and slower. They know there is a problem with the transponder we are on. Turns out, the warranty on modem is only 6 months, and guess what, they want us to "have it checked out" before they will consider doing anything else for us. So they will gladly send someone out to fix it for a 125.00 service call fee plus parts (new modem). But they won't guarantee that that's even the problem. If not, we paid 125.00 for nothing except for someone to drive here. It's likely also related to the transponder. But they won't switch us to another one unless I get the highest priced plan they have. I already pay 91.00 per month for this service on the Professional Plan. And it worked fine until recently. The first tech guy I spoke with came right out and said that as more people are added to a transponder frequency it will get overloaded sometimes. When he transferred me to a "higher" tech she said there was no way I could prove that was the problem and the only way they would switch me to a new frequency which the other tech had tried and knew we got a great signal from was if I paid for the higher priced plan because the spots that were available on that one were reserved for "those" customers. I refused and will drop them as soon as my contract is up. I will try another satellite service maybe if we don't have DSL then.
Also if you game or download music, and transfer too much in a 24 hour period, you are put in "internet jail". That's what we call it. For the next 24 hour period your service is slower than dial up. They say that's to make sure everyone on a transponder gets a fair chance to use the internet. So it's kind of like a party line phone... Once you are out of "internet jail", your speed will pick up until you go over it again.
Of course, no one told us about the short 6 months warranty, about the file transfer limit, or anything else when we signed up. I am very disappointed. We have 15 months left on our contract, and they are not holding up their end of the deal in my opinion. I am going to contact the Better Business Bureau and file a complaint, and possibly a lawyer about their refusal to fix this or move us to a transponder that works for us. The problem is Hughes Net has gotten lots of new business in our area (partially because we recommended them so much, probably) that they are overloading the system. But that's not my fault.
Sorry for the long rant, but everyone needs to go into this with their eyes wide open. We didn't. What I would have given if someone had told me all this 8 months ago. I will never, ever do business with them again.
