I have a wonderful family doctor that we all love him and his bedside manners. However in the past two years since he moved in his new office at the hospital, his staff was the pits. I've never had so many cancelled appointments, run arounds, missed call backs and rarely ever got things done for specialists (they have to call the specialists for appointments and then call us to inform us of the appointment dates). AND spending alot of time in the waiting room too, as long as 30 minutes and once you got into the exam room, it can take an hour to an hour and a half. I know my doctor spend time with each and every patient but it is his staff that put him in a bind but doc won't do anything about it. He said good staff is hard to come by. Should I change doctors? I can not see taking my daughter out two hours from school and ended up in his office waiting for an hour and 45 minutes after our appointment time, finally get to see him for ten minutes and off we go, after 5 pm. Its getting ridiculous! As for me, during her school days, I had to wait an hour in the waiting room, sitting about 20 minutes then see him for ten minutes and off I go. I really don't need to take her out of school that she really needs to be in there rather than sitting in waiting room. We had this doctor for over six years. As much as I love him but hated his staff and how it was running, I am debating whether or not to change doctors, because there are doctors closer to where we live than driving across town. He was the only doc that would take us in when we had Medicaid and Medicare. We now have insurance so Medicaid and Medicare would be secondary. I hate to go thru all the motions, transfering all the files but if I must, I must. What would you do in this situation that you know it is not going to change anytime soon? Express Care is much faster and have one doctor there that we all enjoyed having and liked him and requested him. However my doctor hated Express Care because "they don't know what they are doing and they are giving medications like candy". Well not all of them are that way but they do prescribe the same thing that my doctor prescribed. I've got a mind to go to Express Care for my primary doctor but they can not do high blood pressure medications (it was rejected by my Walgreens) and it's getting frustrating to find another doctor that would accept Medicaid and Medicare along with BCBS insurance. Do they MUST submit charges to medicare and medicaid when they do accept BCBS insurances?