wow! Home and Barn Basics, an ad sponsor for BYC, is fantastic! not only is their customer service wonderful...imagine a phone line that is answered by HUMANS and they speak kindly and are patient! i ordered a Genesis Hovabator and the Auto turner. they honored the BYC discount. i chose the least expensive FED EX delivery choice and everything showed up in 7 days! it is plugged in and running at exactly 100 degrees. eggs will be going in just a few days...waiting on one shipment. just wanted to let all of you know that Home and Barn Basics was wonderful and highly recommended.