So we have a customer, who is an elderly woman, she's 84 and very forgetful. She called recently to request a new appointment reminder postcard, because she is pretty sure that her elderly sister "stole hers from her fridge, because it's so cute". So I laughed, chatted with her for a little while, and mailed out a new reminder postcard. Actually I mailed TWO, and wrote on one that it was a "secret spare" to hide from her thieving sister. I mentioned this to my boss, because I thought it was cute that she liked our postcard so much. I work for an exterminator, so it was a postcard with cartoon bugs on it, reminding her to do a pest treatment. Anyway, my boss said, "Oh, her? She's weird." I said that I didn't find her to be weird, I found her to be quite funny, and nice. Anyway, she called again today, because she got the postcards, and wanted to make an appointment. She told me that she appreciated the two postcards, hung one back on her fridge and HID the other one. Well, she's very chatty, and I think this is what annoys my boss, but I have more friendliness and patience than he does. So she's talking, and I notice as I noticed before, that she has gaps in her memory, forgets simple words like "deck", "shrubs", "bees", etc. So I'm kind of politely helping her along. Then the conversation moves to other topics, as she's just chatting away. We get talking about poetry, and she tells me she's written poetry her whole life. I respond that I love poetry to which she begins to recite, word for word, without hesitation, a quite lengthy poem about how much she loves New England. A beautiful poem about the people, the foliage, etc. I asked her when she wrote it and she said it was well over 40 years ago, and that she hasn't recited it in years. How amazing, that this woman who can't remember the word for "shrub", or her phone number, can recite a long and beautiful poem! She then mentions that she used to be a nightclub singer, singing classical music in Boston nightclubs in the 1940's. She mentions a couple of songs, and when I say I'm not sure which song she means, she starts to sing it. Her voice goes from frail and old to a lovely melodic voice of a much younger woman. And again, remembering all of the lyrics! She tells me she ultimately stopped singing, because she "didn't like the nightclub scene", and later ended up marrying and having children. She mentions her husband died 30 years ago. Back to the appointment, and she says she may get a call from her doctor, and if so may have to reschedule. She then tells me about a stomach aneurism that she has, and how she could "go at any time" if it bursts. Then she says, "It's okay, I'm 84, I've had a good life, I'm not worried about it". Before hanging up, she asks for my home address, so she can mail me some poetry. She says she has a poem she wrote when JFK died that was published in all the Massachusetts telephone directories. She said I should mail her some of my poetry too. Before hanging up, she said I have a beautiful name and sang me a song called "Laura", which I don't know, but sounded very pretty. I can't stop thinking about it. This kind of "life stuff" just fascinates me. This "old lady", that my boss doesn't care for because "she's weird and talks too much" is an absolutely fascinating person with an interesting life history that could so easily be overlooked because now she's old and frail and forgetful. Anyway, I hope I didn't bore anyone, I just thought I'd share a little highlight of my workday. She certainly stood out against the other customers who call upset because they are seeing ants, or whatever. Just a nice, meaningful chat with a lovely woman who has a lot of interesting stuff to say if given the opportunity. I hope you will all take the time to get to know someone who might otherwise be overlooked in our day to day hurries. Yes, after I hung up I had to scramble to catch up on some paperwork because we talked so long, but it was worth every minute.