Hi. This is my first year incubating and so far it isn't going well. I read all the glowing recommendations for
Brinsea incubators and purchased both a Mini Advance and a Eco 20. The Eco 20 arrived with a bad thermometer. The ink was all broken up. I contacted
Brinsea and they said no problem just to put the thermometer in a bowl of hot water until the ink all came back together. Done. I read the instruction manual beginning to end and ran the Eco 20 for 24-hours to be sure I had the temperature set correctly. About 48 hours after I set the eggs, I noticed the temp was too high so I adjusted it down slightly according to directions. (The room thermostat is at a constant 77F and there is no direct sunlight so there is very little fluctuation in the room temperature.) I did this several times but the incubator would not hold a constant temp and on a couple of occasions, it registered 101F. Needless to say, all of the embryos that had begun to develop died. I contacted
Brinsea and, their office manager said,
Quote: I explained that I no longer had the original box because I hadn't intended on needing to return it, to which she responded,
Quote: The company advertises a two year warranty--for which I am registered. It was a defective product, under warranty. How would I know the temperature regulator was defective without having used it? Why does it require some special exception to policy to allow me to return it. Why would any company who wants to remain in business want to charge a repeat customer a 20% restock fee for a defective item that can't--or shouldn't--be resold?? Perhaps they resold a defective product to me after charging the last unlucky customer a 20% restock fee to return it?
Has anyone else had problems with
Brinsea customer support and defective incubators? How did you resolve the problem? Also, what other brands/models of small incubators can you recommend?