When I quoted your quote, on white background, it looks like a copy and paste?
I had a problem with the PO smashing a dozen eggs; my complaint was I used one of their priority boxes so it should have been able to withstand the PO handling. I got a refund on the shipping cost, not the conformation though. Of course I resent another package to the customer, packing bigger and better, and cost me much more. sigh On the bright side the customer was happy.
THe PO was useless other than to be sympathetic. You always need to get to the person who can actutally do something about the problem. I called the customer service number, it's on the conformation receipts. YOu might try the usps web site for the number or as your local po for the number. I had to press the issue. GL