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Actually this is NOT true. When a 911 call comes in, we get name, address, phone number, municipality, and lat and long coordiantes. That's it. (In our system, it also plots in our mapping system) I have seen many, many other systems since I've been working in 911, and none of them give more information than what I stated.
Now, our CAD (computer aided dispatch) system does have more information, but we have to go and look for it. We can look by address or caller name and see all of the other times they have called. However, this is not something that would be done before, or during a structure fire. This would be done later, and usually only if requested or some dispatcher was being nosy.
Well yea, the point was that dispatch would get that info from a computer somewhere without slowing down the firemen.. Firemen would not be digging threw files at the fire hall before responding.
Our dispatch gives us a lot of info from somewhere before I could even get to the hall. We have a well staffed 911 center crewed by at least 2 all the time though.