My day started off with the following phone call:
Me: VVTA This is Debi may I help you
Caller: *whispering* I need to report a theft on your bus. I was on route 45 and I didn't really want to be there but I was. Then this guy sits down next to me. *louder now* I had my teeth in my hand because they were rubbin and it bugged me so they were in my hand. *louder now* This guy opens a schedule and said "You are irritating me, give me your teeth." I said no. *LOUDER NOW* He said "Someone is gonna get hurt if you don't give me your teeth". So I gave them to him. He was wearing a grey jogging suit, a helmet and ski glasses. I need to report a theft!!! *SHOUTING AT THE TOP OF HIS LUNGS*
Me: Report all thefts to the police. Click
He called back six times.
		
 
	
My ending call tonight:
Me: VVTA This is Debi may I help you
Caller: (time is 4:40 pm) I have been standing here in the rain since 4:00 and the 4:15 bus never came.
Me: Hold please while I go check where the bus is.
*Run to routing and scheduling* I find out the bus is 30 minutes late and will be to his stop momentarily.
Me: The bus is late and will be by soon and I will record your complaint so the driver is dealt with. Click
10 minutes later
Me: VVTA this is Debi may I help you
Caller: THAT STUPID BUS STILL ISN'T HERE!!!
Me: hold please
Run back to routing - he should be on the bus!!!
Me: Are you on the bus now?
Caller: Yes but it isn't the 4:15 bus, it's the 4:45 bus!!!
		
 
	
Lastly, on the way home, I saw a dirt lot surrounded by sandbags.
		
 
	
	
		
			
		
		
	
				
			Me: VVTA This is Debi may I help you
Caller: *whispering* I need to report a theft on your bus. I was on route 45 and I didn't really want to be there but I was. Then this guy sits down next to me. *louder now* I had my teeth in my hand because they were rubbin and it bugged me so they were in my hand. *louder now* This guy opens a schedule and said "You are irritating me, give me your teeth." I said no. *LOUDER NOW* He said "Someone is gonna get hurt if you don't give me your teeth". So I gave them to him. He was wearing a grey jogging suit, a helmet and ski glasses. I need to report a theft!!! *SHOUTING AT THE TOP OF HIS LUNGS*
Me: Report all thefts to the police. Click
He called back six times.
 
	My ending call tonight:
Me: VVTA This is Debi may I help you
Caller: (time is 4:40 pm) I have been standing here in the rain since 4:00 and the 4:15 bus never came.
Me: Hold please while I go check where the bus is.
*Run to routing and scheduling* I find out the bus is 30 minutes late and will be to his stop momentarily.
Me: The bus is late and will be by soon and I will record your complaint so the driver is dealt with. Click
10 minutes later
Me: VVTA this is Debi may I help you
Caller: THAT STUPID BUS STILL ISN'T HERE!!!
Me: hold please
Run back to routing - he should be on the bus!!!
Me: Are you on the bus now?
Caller: Yes but it isn't the 4:15 bus, it's the 4:45 bus!!!
 
	Lastly, on the way home, I saw a dirt lot surrounded by sandbags.
 
	 
	 
 
		 
 
		 
	 
 
		 
	 
 
		 
	 
 
		 
 
		 
	 
	 
 
		 
	 
 
		

 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		 
 
		