I'm not sure that I understand exactly which Little Giant waterer you are using or referring to. I use the one pictured here and refuse to use anything else. They have worked really well for me even in freezing weather. I plumbed them with PVC pipe and insulated it. They are virtually trouble free. Parts are readily available for them if needed. After 5 years I have not had a need for parts. I mounted mine about 12 inches above floor level and the hens have not had a problem with them at all.
I hope you get your problem resolved soon.
I hope you get your problem resolved soon.
