I am chiming in a bit late here, but I have had great experiences getting chicks from Ideal (TX, couple of years ago, in Oct.); Papa's poultry (CA, in May) and Valley Hatchery (Ohio, June). In all cases, I ordered small batches of various breeds (10 from ideal, 6 from Papa's, 2 from Valley Hatchery) and they all arrived healthy and active. With all of them, I specified no extra Roos for packing peanuts. Papa threw in some extra female chicks I was interested in, which was really nice. I have to say, I was impressed with how carefully he packaged them (some food was provided in a little container that was secured to the bottom of the box).
In all cases, the chicks arrived within 48 hours. I was worried about CA, but strangely enough, the distance made no difference in the time it took to get to me. All three places had awesome customer service, very responsive to both emails and phone calls.
As an aside: both Papa's and Valley Hatchery have BEAUTIFUL birds. All healthy and productive so far.
My Ideal birds.... Well, I'm afraid our free range experiments resulted in a bunch of foxes moving in for a buffet. We have one survivor, a RIR who stopped laying sometime in her first year, for reasons that are unclear. She doesn't have the best personality( and obviously, provides no eggs), but we have to give her props for her predator evading skills. We also have a nice rooster, but we got him from a neighbor.