My closest TSC is decent. Chicks are clean and have food and water. My impression is that the employees are hired with minimal knowledge and are only given minimal knowledge about things related to the items they sell in any section of the store, much less just the chicks. A few weeks ago I asked a question about hardware cloth and he was trying to be helpful, but clearly didn’t know what it was. Earlier this week I pointed out that the signs for spangled hamburgs and light Brahmas were mixed up. Lady was very receptive and told her why I thought they were mixed up (feathered legs were kind of a giveaway!!). She chatted on and asked me about a chick that appeared to have pasty butt. She said she was going to clean her up in a little while. I also have heard that the employees aren’t told what kind of chicks they are getting or if they are getting them, they kind of just arrive. People at my TSC are friendly at least. I figure if I worked there and had no personal interest in an area (like hardware or something) and wasn’t trained, I sure as heck wouldn’t waste my personal time researching it!